karika's Privacy Policy
Your personal information is very important to us. Here is a detailed explanation of how karika collects, stores, and keeps your information secure.
karika ("we", "our") is firmly committed to protecting the privacy of players in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we keep it secure when you use our website karika.cam.
This privacy policy should be read together with our Terms and Conditions. By using our services, you are considered to have agreed to this privacy policy.
1 What Information We Collect
To provide our services, karika collects the following types of information. Each piece of information is collected for a specific purpose and we never collect unnecessary information.
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID number (for age verification)
- Residential address
Financial Information
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details
- Transaction history
- Deposit and withdrawal records
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookies and session data
- Site usage log information
Gaming Activity Information
- Betting and gaming history
- Bonus and promotion usage records
- VIP level information
- Preferred games and categories
Communication Information
- Customer service conversations
- Live chat records
- Email correspondence
- Complaints and request details
Location Information
- Approximate geographic location
- Country and region information (IP-based)
- Time zone (BST, UTC+6)
2 How We Use Your Information
Collected information is used only for specific lawful purposes. karika never sells your information to third parties.
Service Delivery and Management
Your information is used to create and manage your account, process transactions, provide bonuses and rewards, and ensure VIP benefits.
- Account registration and verification
- Transactions via bKash, Nagad, Rocket and Upay
- Welcome bonus and promotion delivery
- VIP membership management
Security and Legal Compliance
Your information is used to prevent fraud, conduct anti-money laundering (AML) checks, and ensure responsible gaming.
- Age verification (confirming 21+)
- Identity verification (KYC process)
- Detecting suspicious activity
- Monitoring responsible gaming limits
Communication and Support
Your information is used to send you important updates, promotional offers, and provide 24/7 customer support.
- Sending account-related notifications
- Transaction confirmation messages
- Special offers and bonus information
- Responding to support requests
Service Improvement and Analysis
Anonymised aggregate data is analysed to continuously improve our platform, game portfolio, and user experience.
- Improving website performance
- Planning new games and services
- Customisation based on user preferences
- Resolving technical issues
3 Cookie Policy
karika uses cookies to keep the website running properly. Cookies are small text files stored in your browser.
Essential Cookies
Essential for the core functionality of the service. Disabling these will prevent the site from working properly.
Analytics Cookies
Collects anonymous data to understand user behaviour. Helps improve the site.
Functional Cookies
Remembers your preferences and settings such as language preference and keeping your session active.
Marketing Cookies
Used to display promotions and offers relevant to you.
Cookie Controls
You can manage cookies through your browser settings. However, please note that disabling essential cookies may cause some core services on the karika website to not work properly. Essential cookies are required to keep gaming sessions active, maintain login status, and complete transactions.
4 Sharing Information with Third Parties
karika does not sell your information. However, information may be shared with trusted third parties in limited circumstances.
When Information Is Shared
Payment Processors
Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket and Upay.
Technology and Software Partners
Game provider companies (such as PG Soft, Pragmatic Play, JILI, Spribe) may receive limited technical information to operate their gaming software.
Legal Obligations
Information may be provided to relevant authorities in accordance with court orders or government directives.
Fraud Prevention
Information may be verified with audit bodies for the purpose of anti-money laundering and fraud prevention.
We Never
- Sell information to third parties
- Provide information to unauthorised advertising networks
- Use information for marketing without consent
- Disclose personal information without your permission
5 Measures to Protect Your Information
karika uses industry-standard security technology to keep your personal and financial information secure.
SSL Encryption
All data exchanged between your browser and our servers is encrypted using TLS/SSL technology, making it impossible for third parties to read.
Two-Factor Authentication
Two-factor authentication (2FA) is available for account access, preventing unauthorised entry.
Encrypted Database
All stored sensitive information is kept in an encrypted form in the database. Passwords are never stored in plain text.
Continuous Monitoring
Our security team monitors suspicious activity and unauthorised access attempts 24/7.
Secure Server Environment
Our servers are housed in high-security data centres with both physical and digital security measures in place.
Regular Security Audits
Regular security testing and vulnerability assessments are conducted on our systems to identify potential risks in advance.
6 Your Rights
As a karika user, you have the following rights over your own information.
Right to Access
You can find out whether we hold any information about you and, if so, what that information is.
Right to Correction
If any of your personal information is incorrect, you can request a correction. Once accurate information is provided, we will update it in a timely manner.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, although this may not apply where there are legal obligations.
Right to Data Portability
You can request to receive your personal information in a structured format.
Right to Object to Processing
You can request at any time that we stop using your information for marketing purposes.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
To exercise your rights: To exercise any of the above rights, contact us via 24/7 live chat or by emailing [email protected]. We will process your request as quickly as possible.
7 Data Retention Period
We retain your information only for as long as necessary.
Active Account
All relevant information will be retained for as long as your account remains active. This is essential for providing our services.
After Account Closure
After an account is closed, necessary information may be retained for a defined period in accordance with legal and regulatory obligations.
Financial Transaction Records
Financial transaction records must be retained for long-term legal obligations in accordance with anti-money laundering regulations.
Once No Longer Needed
Once legal obligations expire, data is securely deleted or anonymised.
8 Protection of Minors
21+ Age Rule
karika's services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If we become aware that information from a minor has been collected unintentionally, the account will be closed immediately and all associated data will be deleted.
If you are aware that a minor is using our platform, please notify us immediately at [email protected].
Responsible Gaming
Visit our dedicated page to learn more about the protection of minors and responsible gaming.
Visit our Responsible Gaming page for responsible gaming tools and support.
9 Changes to the Privacy Policy
karika may update this privacy policy from time to time. The policy may be revised due to legal changes, technical improvements, or changes to our services.
For significant changes, we will publish a notice on the website and/or notify you at your registered email address. If no objection is raised within 30 days of the date of the change, consent to the new policy will be assumed.
The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We recommend reviewing this page regularly.
10 Contact Us
If you have any questions or requests regarding this privacy policy, please get in touch with us.
Privacy-Related Requests
Contact us if you wish to view, correct, or delete your personal information.